Job Type:
Part-Time (20 hours per week)
Job Description:
As a Health Services Coordinator, you will play a crucial role in ensuring the seamless day-to-day operations of our health services, focusing on the needs of clients. This position involves close collaboration with the Health Services Team, Intake Worker, Hospitality representative and volunteers.
Primary Responsibilities: Client Focus
Oversee and manage the Intake coordination processes and deliverables:
- Provide timely responses to communications (phone, email, and text) from clients, clinical staff, and agencies.
- Coordinate incoming referrals, obtaining detailed and accurate intake information and forwarding it to the appropriate party.
- Offer professional and sensitive administrative support to clients, including conducting registration, reviewing and completing forms, and providing basic technical support.
- Schedule client appointments, manage scheduled appointments to maximize efficiencies, and help with rescheduling canceled appointments while communicating the cancellation policy to clients.
- Manage different forms from clients and upload hard copies to the system for records.
- Assist clients in completing related forms to ensure accuracy.
- Manage and maintain clients’ medical records in accordance with confidentiality guidelines.
- Collect payment after services in person and issue receipts.
- Follow up on missing payments for virtual appointments after services.
- Learn and work within health care standards, specifically mental health care, to support maintenance of PHIPA, standards of the College of Psychologists, and College of Psychotherapists (e.g., privacy, access to info, confidentiality, triage).
- Set up service rooms accordingly (e.g., massage therapy).
- Process month-end payments and reconcile transactions when volunteers are not available.
Other Responsibilities
Under the direction of and in collaboration with the Health Services Manager:
- Collaborate with intake worker(s) and Hospitality Representative(s) on job delivery/performance and coach work activities.
- Organize health-related events and workshops in the center or offsite with the assistance of the Manager.
- Coordinate with marketing to promote health services, workshops, and group therapy.
- Maintain social media posts and collect health-related information for posting every week.
- Perform other duties as assigned by the Health Services Manager to support health services operations and the team, and improve outcomes and efficiencies.
- Manage schedules, absences, and assist in arranging coverage as needed.
- Cover Hospitality Representative duties when needed.
- Other duties as assigned by management.
Education, Experience, Skills, and Abilities:
Essential Skills
- Excellent communication (verbal/written) in English and Cantonese (Mandarin is an asset).
- Sense of responsibility and commitment.
- Respect for confidentiality.
- Knowledge of MS Office, search engines, and social media.
Knowledge and Experience
- Relevant experience and/or completion of related post-secondary education (certificate, diploma, etc., in office administration, customer service, health services administration).
- Experience in a Medical/Health-related clinic is a strong asset.
- Intermediate computer skills are a must.
- Excellent customer service skills and telephone etiquette.
- Self-starter with the ability to work independently and collaboratively in a team environment.
- Availability to work evenings and weekends as required.
- High degree of organizational skills and ability to prioritize, multitask, and be flexible with respect to competing demands/deadlines.
- Attention to detail and accuracy with follow-through on all tasks.
- Sound judgment, tact, and discretion (confidentiality and confidentiality of all interactions and client files).
- Ability to work under pressure and without interruption.
- Ability to set priorities.
- Empathy and compassion; experience or training in support of those with mental health or medical concerns is an asset.
Personal Characteristics:
- A firm commitment to the vision and mission of 105 Gibson Centre.
- Strong values with a growth mindset.
- A calming presence.
- Entrepreneurial instincts and a desire to “get the job done.”
- Self-motivated, willing to take responsibility for actions and work.
- Sensitivity and willingness to support clients in distress who suffer from any difficulties.
- A keen desire to serve the community.
- Willingness to be trained to communicate with clients with varying levels of anxiety, depression, or mental/psychological distress.
How to Apply:
Interested candidates are asked to submit a detailed resume outlining their qualifications and experience to:
Human Resources
105 Gibson Centre
105 Gibson Drive, Markham, L3R3K7
Email: HR@105gibson.com
Deadline for Applications: May 31, 2024
We thank all applicants; however, only those considered for an interview will be contacted.